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Welcome to the IgniteCX Help and Resources Center!

Here you’ll find videos, user guides, and more to help you with all aspects of the IgniteCX system.

You’ll find step-by-step videos on how to:

  • set up your account,
  • create new campaigns
  • edit/manage your existing campaigns
  • add users
  • etc.

You’ll also find downloadable pdf guides, infographics, and swipe files to help make the most of your campaign efforts.

Ready to get started? – Are you a…

System Administrator Campaign User

An Overview of the Help and Resources Center:

Under the About Your Account tab, System Administrators will find guidance on everything they need to know to correctly set up their account and learn how to leverage the features of IgniteCX to their greatest benefit. You can also learn about how to edit details of your account and organization’s home page.

Any users out there who will be involved in setting up or managing a fundraising campaign will find a lot of detailed information in the All About Campaigns section of the site. This area includes a walk through of the New Campaign Creation Wizard as well as some great tips about how to return to edit your campaign and share your campaign with the world.

Interested in learning more about the various roles and permissions granted to individual users on your organization’s IgniteCX account? The Users & Security portion of the site outlines the info you need to know.

Don’t have as much time to commit to your fundraiser as you’d like? We’ve got some great ways to help you get the word out quickly and effectively under the Timesavers tab.

  • The User Guides page is where you will find helpful quick-start pdf guides that you can download and use as a check list before you get started setting up your new account or campaigns.
  • Not sure you are as crafty as you’d like to be in expressing your message in the written word? No problem. Our expert copywriter has provided all the “swipe files” you’ll need to get started quickly in creating highly effective copy that is sure to inspire anyone to hop on board and support your cause. Just visit the Templates page for all the juicy details.
  • The Tips & Tricks page gives insights into key marketing strategies, communication techniques and other approaches to fundraising you’ll definitely want to be aware of.

Still have questions? Visit our FAQ’s page to find responses to our most frequently asked questions. If that is not enough, you can also visit our Support page which outlines all of the helpful resources available throughout the IgniteCX universe.

And last, but certainly not least, feel free to check out our Blog for all of the latest ideas, inspiration, tips, and stories to compel you on your way to having a truly successful fundraiser!